PAYA Citizen Portal - FAQ's
What is this new payment portal - Citizen Portal?
Citizen Portal is an online payment portal that we have partnered with Paya, a Nuvei company, for our utility bill payments. You access your account from this website: Brewster, MN Citizen Portal
Where can I learn more about Paya?
Simply visit www.paya.com to learn more about our new vendor!
Do I have to create a new account in Citizen Portal to make a payment?
No, you can use the Guest Pay option to make a payment without logging in: Guest Pay
How can I see my full billing and payment history?
To see all your billing and payment history, you will need to Register, and then Login to your account.
You can Register here: Register Page
If I was previously enrolled in Monthly Auto Pay (ACH), do I need to re-enroll in the new portal?
No, we are still offering the Monthly Auto Payments (ACH) at no charge, these come out on the billing due date.
Are there fees associated with making a payment through the Portal?
Yes, there are processing fees that will be assessed. Those fees are: 3.5% of payment amount for credit/debit card transactions and a flat fee of $1.99 per transaction for bank account (ACH) transactions. These fees also apply to any auto-payments that are made.
What payment methods can I use?
You can pay your utility bills with a credit/debit card, or through a checking/savings account. We also offer an Auto-Pay option that allows you to use your preferred method of payment.
What information is available in the Portal?
Account balance, bills and payments history, are available as well as the ability to enroll in Auto-Pay. Portal users can also see their current billing address on file, as well as update your phone number and email address.
Do I need to pay my bills from my computer?
No - You can pay your bill from anywhere in the world! All you need is a device with access to the internet. From the Citizen Portal Home Page you can utilize the Guest Pay option, or login to the Portal – where you can also save your payment method for future use! You can also enroll in Text & Pay - where you will receive a text message notifying you of a new bill and also a reminder message 3 days before the bill is due, with the option of just replying "Pay Now" to pay the bill in full.
How do I know the payment went through?
After you complete the transaction, you will receive a Payment Confirmation on the next screen as well as a receipt emailed or texted, your preference.
What payment options do I have?
We work to ensure you have a variety of payment options available at home or on the go. You can pay online with any browser from a laptop, PC or Phone, take advantage of our Auto-Pay or Text & Pay options, or contact our Live Call Center where an agent will assist you over the phone. Live agent support is available 8am-5pm Central, Monday through Friday. Of coarse you can always stop into City Hall with your payment or leave it int he overnight drop box as well.
Can I go Paperless?
At this time there is not an option to enroll in paperless billing online but if you wish to not receive your paper bill and just view it online, just contact City Hall.
Is my information safe?
Absolutely. All the transactions are handled on secure servers and are fully PCI compliant (Standards set for ensuring secure transactions).
What if I need assistance with setting up a Portal?
Feel free to contact City Hall during normal business hours or fill out the PAYA Help Request form, and someone will contact you.